Order Information
Delivery and Fulfilment Policy
How and when DKINC delivers subscriptions, digital outputs, courses, professional services and eligible physical products.
Effective and last updated: 5 October 2026
1. Order confirmation
After successful payment, we send or display an order confirmation containing the order reference, purchased item or plan, amount, taxes where applicable, and the customer contact recorded at checkout. A payment acknowledgment is not acceptance where an order is unlawful, technically impossible, incorrectly priced or requires eligibility verification. If we cannot accept an order, we will cancel and refund it.
2. SaaS subscriptions
Account access is normally activated immediately or within 30 minutes after successful payment confirmation. Security, identity, domain ownership or fraud review may extend activation up to one business day. The applicable product page identifies plan duration, usage limits, renewal terms and required system access.
3. API plans and credits
API keys or paid credits are normally provisioned immediately after successful payment and account verification. Customers must protect credentials and comply with documented rate and usage limits. Third-party network availability may affect individual requests without changing the purchased credit balance except where a valid request was processed.
4. Personalized digital outputs
Automatically generated certificates, reports, charts or exports are normally available immediately or within the estimated time shown before purchase. Outputs requiring validation or human review are delivered within the stated order timeline. Delivery occurs through the customer account, secure download, registered email or another method disclosed at checkout.
5. Courses and training
Enrollment confirmation is normally sent within one business day. Course pages should state start date, duration, delivery mode, schedule and prerequisites. Access credentials and joining instructions are sent before the first scheduled session. Any material schedule change will be communicated using the registered contact details.
6. Professional services
Consulting, software, cloud and other project services are delivered according to the signed proposal or statement of work. That document controls milestones, acceptance criteria, dependencies and estimated completion dates.
7. Physical products
Where a participating DKINC portal sells physical goods, the product or checkout page will disclose serviceable locations, estimated dispatch/delivery period, shipping charge and restrictions before payment. Tracking is provided when available. Risk and title transfer as required by applicable law and the disclosed sales terms. Customers should not accept visibly tampered packages where refusal is reasonably possible.
8. Delays and non-delivery
Dates are estimates unless expressly guaranteed. If delivery is delayed, we will communicate a revised estimate. If we miss the maximum promised delivery date, the customer may accept the revised date or cancel for an eligible full refund under our Cancellation, Return and Refund Policy.
9. Customer responsibilities
Customers must supply accurate contact, delivery and personalization information, maintain compatible devices/connectivity, check spam folders, and promptly provide dependencies reasonably needed for fulfilment. We are not responsible for delay caused solely by inaccurate information or a customer-controlled dependency, but we will reasonably assist correction.
10. Delivery support
Use our contact form with the order reference or email contact@dkincglobal.com. We acknowledge consumer complaints within 48 hours and target redress within one month.